Policies, Terms & Conditions

The use of this site is governed by these Policies, Terms and Conditions. By using this site you agree to follow the Terms and Conditions listed here and elsewhere on our website. We may revise and update our Policies, Terms and Conditions without notice by changing the information on this and other pages. We will post the latest revision date at the bottom of this document.

Errors & Omissions

The information and materials provided by this site should be used for informational and entertainment purposes only. All information on this site is provided on an as is basis. Owners of this site may not be held liable for any incomplete or unsupported information, errors or omissions contained on this site.

SHIPPING POLICIES

Free Shipping Transparency Disclaimer

Items marked free shipping have a certain percentage allocated towards the cost of shipping. This percentage typically covers most major cities in The United States. The United States is geographically massive, and we cannot offer free shipping across the board. We do allocate a certain dollar amount to cover most major cities. If shipping costs more than the allocated amount, then you will receive an email with the cost difference. At that point, you can either choose to pay the additional fee to cover the shortfall/difference or you can simply request a cancellation of the order.

FREE SHIPPING (Continental US Orders over $400)*

Enjoy complimentary shipping on all orders over $400 to the continental US.  Orders under $400 subtotal are eligible for Free Pick-Up at your closest store, unless assembly or set-up is required. Some products require special handling & installation for proper function or as designated by the manufacturer.**

*Products Excluded From Free Shipping:

  • Free Weights (Dumbbells, Weight Plates, Kettlebells, etc.  - Free Shipping is available in most cases if the order subtotal is over $400)
  • Woodway Treadmills
  • NuStep Fitness Equipment
  • Weight Benches (Free Shipping is available in most cases if the order subtotal is over $400)
  • Demo & Floor Models

**Products Requiring Additional Delivery & Set Up Fees:

  • Woodway Treadmills
  • NuStep Fitness Equipment
  • Specialized Products (Determined by 360 Fitness Superstore)

Restrictions

360 Fitness Superstore does not ship to PO boxes. The shipping companies we work with do not deliver packages unless they are being shipped to a physical address. If your billing information is tied to a PO Box, please provide your physical address in the billing section when placing the order. Please also make sure that your physical address is on your file with your credit card company so that should we need to verify, the information will match, and we can proceed with the shipping.

Remote Areas

Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area the shipping cost you see may not always be accurate. In those situations, 360 Fitness Superstore will obtain the exact shipping costs associated to that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.

DELIVERY, SET UP & INSTALLATION POLICIES

Online Purchase:  A 360 Fitness Team Member will reach out to you via phone or email to confirm your order and set a 2-hour delivery window with you.

In-Store Purchase:  A 360 Fitness Team Member will arrange delivery and installation with you, and set up a time for delivery.  Our staff will ask you, “who, what, where and how” questions when scheduling with you and provide this information to our delivery team so they can deliver to your home properly.  We’ve been delivering and installing fitness equipment for over 43 years, and we can handle any situation or schedule. 

HOW DOES THIS WORK?

Step 1:  Your equipment is unboxed from the packaging and assembled in our designated equipment assembly zone by our In-House Trained Professionals. This team is responsible for calibrating, tuning and testing your equipment to ensure the highest quality and performance.

Step 2:  Your equipment is securely loaded into our own delivery vehicle which has an enclosed cuboid-shaped cargo area. Our delivery vehicle is also fitted with a 5,000lb rated lift gate to ensure we can delivery any order.

Step 3:  Once our In-House Delivery Team arrives they will install & set up your equipment in the room of your choice, give basic instruction on equipment operation and remove any packaging materials upon their departure.

2-HOUR DELIVERY WINDOW

Having a 2-Hour Delivery window is a critically important part of the installation process. We provide a 2-hour delivery window so that you don't have to wait around all day and makes it easy to plan your day around receiving your equipment.

We arrange our deliveries 7 days a week to tailor to our customers schedules, and we have an experienced team of assemblers and installers to handle any job.

  • Up or down stairs is not a problem for us. We install your equipment in the room of your choice.
  • In-House fitness equipment Service Technicians.
  • Best selection of fitness equipment to test out in the store before you buy
  • We dispose of all packaging materials.
  • Experienced team knowledgeable on all types of fitness equipment and will instruct you on usage.
  • Quality brands that are used by millions around the world

COMPLIMENTARY IN-HOUSE TRAINING

  • Knowledgeable Staff – Our team will help you find the best equipment to help you live a healthy lifestyle
  • In-Home Training Session – Setup an appointment with our staff for one of our experts to come out to your house and show you how your equipment works
  • Service – Schedule routine service through our store directly

FLEXIBLE DELIVERY OPTIONS

We prioritize the customer experience by providing an in-house team of delivery drivers, expert setup and installation techs for fitness equipment.

When you choose 360 Fitness to deliver, setup, and install your fitness equipment you don't have to worry about any behind-the-scenes work. You decide what level of service best suits you best.

  • White Glove Delivery – Our White Glove Delivery service includes room-of-choice delivery (stairs may be additional fee), set-up & installation of equipment, basic instruction on equipment operation, and removal of any packing material or debris..
  • Room of Choice Delivery – The product is brought into the specified room.  Included in White Glove Delivery but not in regular Delivery or Free Shipping.
  • In-Home Setup and Installation - Various Options Available (contact store for details & pricing).  
  • Delivery/ Free Shipping – The product, in a carton or box, is delivered by 360 Fitness Superstore or a shipping service in front of the house or curb.
  • Assembly & Pick-Up - Customer can request the product be built at the store for pick-up.  Assembly fees may apply.
  • Customer Pick-Up – In-store pick-up is available at no cost to the customer as long as no assembly is required.
  • Haul Away Service – We can take your old equipment out and properly dispose of it (if serviceable it can be donated, or else recycled). Your older equipment may also be eligible for Trade-In, as a credit towards new equipment.  Contact sore for details & pricing.
  • 24-Hour White Glove Delivery  - Expedited White Glove Delivery if ordered before 1pm. Contact sore for details & pricing.
  • Same-Day Delivery - If you purchase a machine before 1pm, we can deliver it the same day!  Expedited assembly/delivery fees may apply, specific to the product purchased and delivery location.   Out of Area deliveries may not qualify for Same-Day delivery.
  • Out of Area Deliveries - Deliveries out or our local store and warehouse delivery routes may require additional fees.

ON-TIME DELIVERY

We sell over 1,500 items, and on some occasions our inventory may show an item in stock that we may not have. We will make every effort to get the item to you as soon as possible, and make the necessary special arrangements to expedite your order.

Same Day Delivery

If you purchase a machine before 1pm, we can deliver it the same day!  Expedited assembly/delivery fees may apply, specific to the product purchased and delivery location.   Out of Area deliveries may not qualify for Same-Day delivery.

Excellent Service Guarantee

Excellent Service GuaranteeWe offer the best customer service period. If you have a problem or need service on your machine we will be there within 24-48 hours, 7 days a week . You choose a convenient 2-hour window to allow us to get to your home or commercial facility - no need to wait half a day or take a whole day off work. We also do service calls evenings and weekends; whatever works for you!  If we have to come to your facility more than twice for a recurring problem, we will replace your machine for free!

Family Owned in San Rafael Since 1981

360 Fitness Superstore is NOT a chain store...Family owned since 1981, we provide personal service. Our experienced staff has helped thousands of customers to achieve their fitness goals, not matter how big or small. For over 43 years we have catered to fitness professionals and individuals from every walk of life, including personal & athletic trainers, physical therapists, coaches, athletes and other fitness enthusiasts...or anyone who just wants to get in shape! 360 Fitness Superstore is committed to bringing you top name brands, the highest quality products and service at the lowest prices guaranteed.

We have our own trained delivery teams and trucks ready to deliver and install your exercise equipment. We stock most items between our stores and warehouses and can ensure equipment delivered on-time, in working order and trouble-free. We feature a multitude of delivery and shipping options to ensure customers can get what they want, when they want, and the way they want it!

Our Best Price Guarantee

Best Bay Area Fitness Equipment Price Guarantee

Our goal is to give you the best price possible and the best value for your money. We recognize that the internet offers the most competitive pricing throughout the nation. Our Best Price Guarantee is simple - we will match or beat the lowest price on the internet. Shipping may be considered.  (Does not apply to the cost of raw materials).

PRICING

Prices listed on the website are subject to change without notice as they are live quotes and fluctuate. We cannot guarantee the price seen at a certain point will be applicable at the time of purchase.  Prices must be reproduceable AT THE TIME OF PURCHASE to qualify for price matching.  A printed copy of the price offered is not sufficient – 360 Fitness Superstore must be able to confirm the pricing online via link, original advertising, or by contacting the party offering the lower price.    Price matching is only available for new products.

30-Day Money Back Guarantee

We want you to be fully satisfied with every item that you purchase from 360 Fitness Superstore, which is why we offer a 30-Day Money Back Guarantee.   Our goal is to make an exchange or refund as fair and easy as possible for our customers.  

Return/Refund Policy

We want our customers to be fully satisfied with every item purchased from 360 Fitness Superstore, which is why we offer a a 30-Day Money Back Guarantee (some restrictions apply).*  Our goal is to make an exchange or refund as fair and easy as possible for our customers.

With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 20% re-stocking fee and labor costs incurred. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product.  Shipping charges attributed to the sale are non-refundable and will be deducted from the total amount. “Free shipping” items also have a cost associated with the shipping, which will be deducted from the refund amount or paid by the customer directly.

Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customers who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & set-up fees, shipping, pick-up or handling charges.

If a refund has been requested for an item already shipped, delivered and/or installed, or customer refuses delivery of an item that is not damaged or missing pieces, customer will be responsible for any labor and travel fees incurred in delivery, shipping or installation of the product.   The customer is also responsible for any labor costs or fees incurred in retrieving or returning the product, including shipping fees.

When returning a product, the customer is typically responsible for the return shipping costs, unless the return is due to a manufacturer defect or other issue considered the seller's fault, in which case the seller may cover the return shipping costs; labor costs for disassembly and loading are usually covered by the customer unless specifically stated in the return policy. 

*All sales of products which are special-ordered or customized in any way (including special upholstery & equipment colors and other specialized add-ons) at the client's request are final and are non-refundable, as are sales of the following items: special clearance items, demo & floor models, discontinued items (items we no longer stock or carry) and specified items.

All parts ordered for repairs or replacement (including belts, electronic components, consoles, decks, and customized parts) are final sales and non-refundable.  Electronics, service parts, all wearables (any item exposed to human sweat or other liquids or moisture), all mats (same as wearables), weightlifting & boxing gloves, CDs, DVDs, Subscription programs/cards are all final sales.

LIABILITY

360 Fitness Superstore reserves the right to cancel any order and for any occurrence. Under these circumstances, the customer will be immediately notified. 360 Fitness Superstore (or its parent/affiliate companies) are not liable or responsible for any damage caused by the equipment purchased or by misuse of said equipment.

Please enjoy your chosen activity responsibly and seek consultation from a general health practitioner to determine your level of fitness. Get the proper training, make sure you are in good physical condition and are correctly equipped. Some or all of the activities for which we sell equipment can pose a significant risk to your health & well-being. 360 Fitness Superstore does not assume any responsibility for actions resulting from or associated in any way with purchases of any products on our site. By using our site, and through your purchase, you acknowledge and attest that you understand these risks and that you take full responsibility for your own actions.

USE OF THE SITE

Welcome to the 360fitnesssuperstore.com website (the "Site"). 360 Fitness Superstore provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Use of Site

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that a customer’s conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under United States or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health-related condition. Submissions or opinions expressed on this Site are those of the individual expressing such Submission or opinion and may not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us.

We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

Reviews and Questions

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as nonconfidential and nonproprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post questions or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

Intellectual Property

All text, graphics, button icons, images, audio clips, and software (collectively, "Content") edited and posted by us belongs exclusively to 360 Fitness Superstore or its affiliates. The collection, arrangement, and assembly of all Content on this Site (the "Compilation") belongs exclusively to 360 Fitness Superstore or its affiliates. All software used on this Site (the "Software") is the property of 360 Fitness Superstore, its affiliates or its Software suppliers. The Content, the Compilation, and the Software are all protected by United States and international copyright laws. 360fitnesssuperstore.com, 360 Fitness Superstore, and other logos, slogans, trade names or words are registered trademarks, property or service marks of 360 Fitness Superstore, its affiliates, suppliers, or third parties. The use of any of our trademarks, intellectual property or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

International Access

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of United States. Any such references do not imply that such products will be made available outside United States. If you access and use this Site outside the United States, you are responsible for complying with your local laws and regulations.

Disclaimer and Limitation of Liability

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Links to Third Party Sites

As a consumer it is your responsibility to check the policies of any sites you visit. We have no control over the policies of any sites other than our own and assume no responsibility or liability for any information or claims made by any sites that may be linked to ours or third party sites that we may provide links to.   This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of, or content located on or through any such site.

Copyright

All materials on this site are protected by U.S. and worldwide copyright laws and may not be reproduced, copied, edited, published, transmitted or uploaded in any way without written permission. You may however view, download and copy information and materials available on this web site solely for your personal, non-commercial use.

Copyright Complaints

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email us at sales@360fitnesssuperstore.com.

Termination Of Use

We may terminate this site or your use of this site at any time without cause or justification.

Changes To Our Terms & Conditions

This website privacy policy was last updated on August 22, 2024. We reserve the right to modify these terms of service and related privacy policy at any time and without notice by posting updated text on this site. If you disagree with any of these terms we ask that you not use this web site.

360 Fitness Superstore
727 Francisco Blvd. East
San Rafael, CA 94901 USA

  HOLIDAY FITNESS SALE